Complaints and Appeals Policy
Journal of Multidisciplinary and Translational Research (JMTR) adheres to the principles and best practices outlined by the Committee on Publication Ethics (COPE) and is committed to ensuring fairness, transparency, and integrity in all editorial decisions.
Complaints
Complaints may concern the editorial process, peer review, publication ethics, author or reviewer conduct, or any aspect of journal management. Complaints must be submitted in writing and should include relevant details, such as manuscript identification and supporting documentation where applicable.
Appeals
Authors may appeal editorial decisions, including manuscript rejection, where they believe that a significant procedural or ethical issue has occurred. Appeals based solely on disagreement with reviewers’ comments will not normally be considered.
Procedure followed by the journal
Complaints and appeals should be submitted via the journal’s official at jmtr@kln.ac.lk
Process for Complaints by Authors
Authors and other scholars submitting to the Journal of Multidisciplinary and Translational Research (JMTR) have the right to raise concerns or request clarification if they perceive any misconduct, ethical breach, or deviation from journal policies during the editorial or publication process.
Categories of Complaints
Authors or other scholars may submit complaints regarding the following issues:
JMTR is committed to fair, transparent, and ethical resolution of all complaints, ensuring the integrity of the publication process and maintaining trust in the scholarly record.
Policy for Handling Complaints
Acknowledgment
All complaints received by JMTR are acknowledged promptly, typically within three working days, to confirm receipt and assure the complainant that the matter will be addressed.
Investigation
The editorial team, guided by the Editor-in-Chief, Associate Editors, or the Editorial Board depending on the nature of the issue, conducts a thorough review. The process is carried out carefully to ensure fairness and impartiality.
Resolution and Communication
The JMTR editorial team conducts a thorough investigation, guided by the Editor-in-Chief, Associate Editors, or the Editorial Board, depending on the nature of the concern. Upon completion, an Editorial Meeting is held to review the findings and determine the necessary course of action. The outcome is then communicated to the complainant using the email provided at the time of submission.
JMTR views every complaint as a chance to improve the clarity, accountability, and overall quality of its editorial process. Each submission of concern is reviewed carefully, handled with fairness, and resolved in a timely and professional manner, ensuring adherence to established publication ethics.